Warranty Information

antlux.com Purchase Satisfaction Policy (PSP)

Our products are of high quality and we want our customers to be satisfied with their purchase.

Please contact your Customer Service at cs@antlux.com and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.

Shipping costs are not refundable. antlux.com reserves the right to impose a restocking fee on all returns.

About Warranties

antlux.com enjoys an unsurpassed reputation in the industry of lighting, lighting supplies and lighting services.

Many products offered by antlux.com provide a Manufacturer’s Warranty if stated on the website.

WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Rope Light installation poses serious risks of electric shock which can lead to injury or death.

Replacement Limitations

If the total amount of the product for replacement for either damage or defective is less than twenty five ($25), a refund, rather than a replacement, will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.

Special Order and Non-Stock Items

Special orders and non-stock items are sold as final sale, “no return items.” Please allow an Account Manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product. These kinds of purchases can incur substantial restock fees from the vendor/factory. In the event that an exception is made and a return is allowed, the customer will assume the restock fees after being advised of their amounts.

Refunds

Customer refund credits are typically processed within 5 to 7 business days.